Signal Loom AI ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains what data we collect, how we use it, and your rights regarding your data.
Audio and video files you submit for transcription ("User Media") are processed temporarily to provide the Service. User Media is not stored after transcription is complete, unless you explicitly opt in to storage features.
| Use | Legal Basis |
|---|---|
| Provide and maintain the Service | Contractual necessity (our Terms of Service) |
| Generate and deliver API keys | Contractual necessity |
| Send service-related emails (key delivery, usage alerts, product updates) | Contractual necessity + legitimate interest |
| Improve the Service (anonymized usage analytics) | Legitimate interest |
| Marketing communications (with your consent) | Your consent |
| Detecting fraud and ensuring security | Legitimate interest |
| Legal compliance | Legal obligation |
| Data Type | Retention Period |
|---|---|
| Account information (email, name) | Until account deletion or 2 years of inactivity |
| API usage logs | 90 days for operational purposes; aggregated anonymized data retained indefinitely |
| Audio/video submitted for transcription | Not stored after transcription complete (unless opted in) |
| Transcripts (structured output) | Not stored after delivery to you unless you choose to save them |
| Payment records | As required by financial regulations (typically 7 years) |
| Marketing preferences | Until you withdraw consent |
We do not sell, rent, or trade your personal information. We share data only in the following circumstances:
We use the following types of cookies:
You can control cookies through your browser settings. Disabling essential cookies may impair the Service.
We implement appropriate technical and organizational security measures to protect your data against unauthorized access, alteration, disclosure, or destruction. These include:
No method of transmission over the internet is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.
Depending on your location, you may have the following rights regarding your personal data:
To exercise any of these rights, email privacy@signalloom.ai. We will respond within 30 days.
Signal Loom AI is operated from the United States. If you are located outside the US, your data will be transferred to and processed in the US, which may have different data protection laws than your country. We take appropriate safeguards for international transfers as required by applicable law.
The Service is not intended for individuals under 18 years of age. We do not knowingly collect personal information from children. If you believe we have collected information from a child under 18, contact us immediately at privacy@signalloom.ai.
We do not use your media, transcripts, or usage data to train machine learning models without your explicit, written consent. If we ever seek to use your data for model training, we will obtain your separate opt-in consent before doing so.
Our Service integrates with third-party services:
We may update this Privacy Policy from time to time. If we make material changes, we will notify you by email or by posting a notice on our website at least 30 days before the changes take effect. Your continued use of the Service after such notice constitutes acceptance of the updated Privacy Policy.
For privacy-related questions, data access requests, or to exercise your rights:
Email: privacy@signalloom.ai
Company: AIM Elemental Health Solutions, Inc.
Address: San Francisco, California, USA